FAQ

Yes, you can, even though we will be sad, you have the full right to do that any time.

You'll receive an email from us once your purchase is complete.

There are three license types - Starter, Professional, and Enterprise. We've provided this page for a quick look at the difference between them, as well as a few examples of ways each license could be used. If you'd like more details you can find them below the page and always feel free to reach out with any questions you have at the Contact us page.

If you lose the link for the product you purchased, don't panic! We've got you covered. You can login to your account, tap your avatar in the upper right corner, and tap Purchases. If you didn't create a login or can't remember the information, you can use our handy Redownload page, just remember to use the same email you originally made your purchases with.

There may be times when you need to upgrade your license from the original type you purchased and we have a solution that ensures you can apply your original purchase cost to the new license purchase.

Technical support for each product is assured by us. You'll be given a link to contact our support in a couple of places:

• Your confirmation email: Each product in your confirmation email will have both the download link for your product and a "support" link which will connect you directly with our support system or email
• While logged in to your account go to Purchases > Click the Order # > Get Support

For anything we haven't covered feel free to reach out at contact@alpay.io. We're here to help

We just switched to a whole new platform and if you're a customer from our previous platform, we will be migrating you to the new platform, but in the meantime, your download link for our old platform won't work

You can purchase using CIB/EDAHABIA Algerian Bank Cards

You'll receive an email from us once your purchase is complete